Clarity for patients
Explain services, suitability considerations and next steps in language families understand.
Leadership & Accountability
Leadership that puts responsibility first.
Meet Kush Lakhotia, Founder and CEO of Diagnex. Our leadership approach places patient needs, professional boundaries and dependable service coordination at the centre of the organisation.
Patient-centredPractical care journeys
Doctor-ledClinical decisions
Our direction
Make healthcare easier to navigate without blurring responsibility.
Families often coordinate appointments, service providers, reports, equipment and follow-ups themselves. Diagnex aims to make those steps more coherent, with communication and service planning that fit around the patient.
Leadership has to balance patient experience with clinical safety, privacy and the practical limits of what each service can deliver. That is the foundation of an accountable care model.
The treating doctor retains responsibility for diagnosis, prescribing and treatment decisions. A Care Manager supports coordination, not independent clinical decision-making.
Leadership priorities
Four responsibilities we build around.
These are the principles behind how Diagnex describes and coordinates its healthcare services.
Clinical boundaries
Keep doctors' treatment authority separate from care coordination and operational tasks.
Responsible information use
Respect consent and privacy when collecting and sharing patient information.
Truthful communication
Describe service scope, prices and availability without making unsupported promises.
How responsibilities fit together
The right decisions stay with the right people.
Coordinating care works best when families know whom to approach for clinical questions and whom to contact about service arrangements.
How Care Managers work01Treating clinician
Evaluates clinical suitability, diagnosis, treatment, prescriptions and medical changes.
02Care Manager
Observes within nursing competence, coordinates, documents and communicates authorised next steps.
03Diagnex operations
Handles practical service enquiries, scheduling discussions and logistics where services are available.
04Patient and family
Share needs, preferences and consent, and receive understandable information about arrangements.
Common questions
What does accountability look like in practice?
Answers about leadership, clinical authority and healthcare communication.
Who leads Diagnex?
Diagnex is led by Kush Lakhotia, its Founder and CEO. This page introduces the leadership approach, not an unverified list of clinical credentials or advisers.
Does Diagnex decide my treatment?
No. Diagnex helps coordinate services. Diagnosis, prescribing and treatment decisions remain with the appropriately qualified treating professionals.
How can a family raise a service concern?
Use the existing contact and grievance channels to share the concern and the relevant enquiry or service details. Urgent medical issues should go directly to the treating team or emergency services.
Learn more
See how responsibility becomes practical care coordination.
Read about the nursing-qualified professionals who help families understand and organise the next steps.
